Frequently Asked Questions
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The workshop is located in Madrid, where each piece of jewelry is designed and handmade using a process that combines traditional craftsmanship with technical precision.
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We work with 18k yellow and white gold, as well as platinum. Our jewelry incorporates precious stones, mainly diamonds, rubies, sapphires, and emeralds.
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All pieces in the catalog are made to order and can be customized in terms of size, engraving, or other details. We also create completely bespoke pieces, born from an idea, a memory, or inspiration.
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The estimated delivery time is 21 business days. Each piece is individually crafted in our workshop, a process that requires time and dedication to ensure the highest quality.
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Each piece of jewelry is handmade with meticulous attention to detail and designed to last for generations. To preserve its beauty, we recommend cleaning it occasionally with water and mild soap, then drying it with a soft cloth.
White gold pieces may require periodic polishing and rhodium plating to maintain their original shine.
We also offer professional services at our workshop in Madrid, including cleaning, size adjustments, and repairs, to ensure that your jewelry remains in perfect condition over time.
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Customers who wish to discuss a design in person can request an appointment at our workshop in Madrid. This allows us to better understand your vision and advise you on the possibilities of design, materials, and craftsmanship.
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Delivery is made in person at our workshop in Madrid, allowing each customer to see the finished piece. We also offer shipping.
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Each piece of jewelry is valued individually according to its design, materials, and craftsmanship. Once the quote has been approved, an invoice is issued and payment is made by bank transfer before production begins.
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As these pieces are made to order, returns are not accepted. However, we are committed to making the necessary adjustments to ensure that each piece of jewelry meets your expectations. If the modifications involve additional gold, stone replacement, or size changes beyond what was initially approved, the final price may be adjusted accordingly.